VoiceMetrix serves a broad range of industries including healthcare, finance, manufacturing, and government. We have developed a number of innovative technologies for specialized interactive voice response systems (IVRs). These systems have included:

• IVR software for human factors research by the Internal Revenue Service for redesign of their nationwide Telephone Routing Interactive Systems (TRIS)
• High-density IVR development and integration for Amerix Corporation, and leading consumer services corporation in Columbia, MD
• A ground breaking financial transaction system for a leading investment advisory firm integrating speech recognition with automated outbound dialing

Our technical consulting has included projects with American Electric Power to assist in selection of a complete Customer Relationship Management suite implemented in seven call centers across seven states. VoiceMetrix was also a lead consultant to Aether Systems in their research and development efforts to integrate speech recognition with their wireless Internet software and services.

Other customers have included Aspect Communications, Johnson & Johnson, Dynamics Research Corporation, and Lucent Technologies.